Terms of Sale

These terms apply to the purchase of the SeniorMatics home system and the monthly subscription in Portugal (the "System" and the "Service"), concluded at a distance (by phone, email or through the website). They supplement our Terms of Service and Privacy Policy. Nothing in these terms limits the rights that Portuguese and European law give to consumers. This is a translation; if there is any difference, the Portuguese version (Condições gerais de venda) prevails.

1. Seller

• Name: Grand-App Europe
• Tax / company number (NIF / NIPC): [NIF / NIPC – a preencher]
• Registered office: [morada da sede – a preencher]
• Phone: 00-000-0000 · Email: [email protected]

2. Prices

Prices are not published on this website; we send you a personal quote by email. Quoted prices are in euros and include VAT at the applicable rate (23%). The installation price is shown separately in the quote. 24/7 monitoring is not included; if you choose it, it has an extra cost and its own terms. There are no charges other than those stated in the quote.

3. Making the contract

The quote calculator on the website works out the equipment for your home, and we then email you a quote. The contract is made after a conversation with a representative and is confirmed on a durable medium (email or document) stating: the seller's identity, the characteristics of the equipment and the Service, the total price including VAT, the payment method, the installation date, the duration and cancellation terms of the subscription, the right of withdrawal and its form, and the guarantee.

4. Delivery and installation

Installation is carried out by a Grand-App Europe technician within 45 days of the order, on a date agreed with you. If we miss that deadline, you may give us a reasonable additional period; if installation is still not done, you may terminate the contract and receive a refund of all amounts paid.

5. Right of withdrawal (14 days)

• You have the right to withdraw from the contract within 14 days without giving any reason. The period runs: for the equipment, from the day you receive it (installation); for the Service, from the day the contract is made.
• To withdraw, send us a clear statement (for example a letter or an email to the contacts in section 1). You may use the model form below, but you do not have to.
• We refund all payments received, including installation costs, within 14 days of being told of your decision, using the same means of payment, at no cost to you. We may withhold the refund until we have received the equipment back.
• We will arrange collection of the equipment with you, free of charge. You are only liable for any loss in value of the equipment resulting from handling beyond what is necessary to establish its nature and functioning.
• If you asked for the Service to start during the withdrawal period, you pay only the proportion of the Service provided until you told us of your withdrawal.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Grand-App Europe, [morada da sede – a preencher], [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods / for the provision of the following service: ………
Ordered on / received on: ………
Name of consumer: ………
Address of consumer: ………
Signature of consumer (only if this form is sent on paper): ………
Date: ………

6. Monthly subscription and cancellation

The monthly subscription (Plan 2) and the monthly payment in Plan 1 have no minimum term. You can cancel at any time by email, phone or letter with one month's notice; we send you a confirmation of cancellation. In Plan 2 the equipment remains the property of Grand-App and is collected free of charge after cancellation. Any change to the monthly price is notified at least 30 days in advance, and you may cancel without charge.

7. Legal guarantee

Equipment bought under Plan 1 benefits from the 3-year legal guarantee of conformity from delivery (Decree-Law no. 84/2021). If the goods are not in conformity, you are entitled to repair or replacement, a price reduction or termination of the contract, as provided by law. In Plan 2, faulty equipment is replaced free of charge throughout the subscription. To use the guarantee, contact us (section 1).

8. Important limitations

The System is an aid and is not a medical device. It does not replace human supervision, medical care or emergency services, does not guarantee the detection of every fall, and depends on power and internet connectivity. In an emergency, call 112. Nothing in these terms excludes or limits our liability where the law does not allow it.

9. Personal data

We process your data to perform the contract, install the System and provide the Service, under the GDPR, as described in our Privacy Policy.

10. Complaints and alternative dispute resolution

• You can complain directly using the contacts in section 1, or in the Electronic Complaints Book (Livro de Reclamações Eletrónico): www.livroreclamacoes.pt.
• In a consumer dispute, you can use an alternative dispute resolution (ADR) entity, in particular CNIACC – the National Centre for Information and Arbitration of Consumer Disputes (www.cniacc.pt). More information on the Consumer Portal: www.consumidor.gov.pt.

11. Governing law and courts

These terms are governed by Portuguese law. Any dispute falls under the court of the consumer's domicile, without prejudice to alternative dispute resolution.

Last updated: October 2026